Privacy Policy
Swing & Pillows SDN. BHD. is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with us through our website, or engage with our hotel, resort, or co-living spaces.
By accessing our website or providing us with your personal data, you consent to the collection, use, and processing of your personal information in accordance with this Privacy Policy.
- What Personal Data We Collect
When you interact with us, whether through our website, in person, or via other channels, we collect various types of personal data. The specific data we collect depends on the nature of your interaction with us, particularly across our different business sectors—hotel, resort, and co-living spaces.
For Hotel and Resort Guests: We collect identity information such as your name, contact details (email address, phone number), gender, nationality, and date of birth. For booking purposes, we may collect payment details via platforms like Agoda and Booking.com, which process payments securely. We may also collect booking preferences, check-in/check-out times, room preferences, and any special requests you may have made.
For Co-Living Tenants: In addition to the basic identity and contact information, we collect details related to your co-living arrangements, including your intended length of stay, room or unit preferences, co-living agreements, and related accommodation needs. We also collect emergency contact information, and in some cases, details related to your work or study to better understand your co-living needs and preferences.
For All Customers: In all cases, we may collect communication information from your interactions with us, such as emails, phone calls, or messages sent via WhatsApp or other messaging platforms.
- How We Use Your Personal Data
The personal data we collect is used for a variety of purposes, tailored to the type of services you engage with, including:
To Process Your Bookings: Whether you are booking a stay at one of our hotels, a resort package, or a co-living space, we use your personal data to confirm, manage, and fulfill your booking. This includes sending you booking confirmations, check-in details, and any follow-up communications to ensure your stay or accommodation meets your expectations. For hotel and resort bookings, payments are processed through platforms like Agoda and Booking.com, which you use to complete your reservation.
To Enhance Your Experience: For hotel and resort guests, we may use your personal data to personalize your experience, such as recommending services or room types based on past stays or preferences. For co-living tenants, we may use your data to personalize your living environment, offering tailored community events, or recommending suitable shared spaces or activities that align with your lifestyle.
To Provide Customer Support: If you have any queries, issues, or requests before, during, or after your stay at a hotel, resort, or co-living space, we use your contact information to provide the necessary assistance.
To Communicate with You: We may send you important updates regarding your bookings, reservation changes, or other essential information related to your stay. If you have opted in, we may also send promotional offers, updates on new services, or special deals for hotel and resort bookings, as well as for our co-living spaces. You can opt out of receiving marketing communications at any time.
To Meet Legal and Regulatory Requirements: We may process and store your personal data to comply with applicable legal obligations, such as reporting requirements to government authorities or complying with health and safety regulations. For example, for hotel or resort stays, we may need to retain certain data for security or tax compliance reasons. For co-living spaces, we may need to retain data for tenancy or contractual obligations.
- How We Collect Your Data
We collect personal data both online and offline depending on your interactions with us.
Online Collection: When you book through our website, engage in inquiries via email, or communicate with us through messaging platforms like WhatsApp, we collect personal data directly from you. For co-living bookings, this might also include submissions for tenancy agreements or pre-screening questionnaires. Hotel and resort bookings made via third-party platforms like Agoda and Booking.com are processed through their secure systems, but we still collect personal information that you provide to us through these channels.
Offline Collection: If you visit one of our hotels, resorts, or co-living spaces in person, we may collect personal data via in-person interactions, such as signing guest registration forms, completing a check-in process, or during conversations with our staff to assist with your stay or accommodation. Similarly, if you reach out to us by phone or other offline methods, we may collect relevant data to assist with your booking or inquiry.
We do not use cookies to track your browsing data on our website, but we may use third-party platforms to communicate with you (e.g., WhatsApp), which may collect data during those interactions.
- Sharing Your Personal Data
We may share your personal data in the following circumstances:
Within Swing & Pillows Sdn Bhd: We may share your personal data for internal purposes, such as customer service, property management, marketing, or administrative support, in relation to hotel, resort, and co-living services.
Service Providers: We may share your data with third-party service providers who help us deliver our services. These may include property management systems, marketing platforms, and customer support providers.
Legal Authorities: We may disclose your personal data to legal authorities or government bodies if required by law, such as for tax, audit, or health and safety compliance, or as part of legal investigations.
Authorized Agents: If you have authorized any third parties (such as agents or representatives) to act on your behalf, we may disclose your personal data to them.
We do not sell, trade, or rent your personal data to third parties for commercial purposes.
- How We Protect Your Data
We implement reasonable technical, administrative, and physical measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. For example, guest information for hotel or resort stays is securely stored in property management systems, and payments for hotel and resort bookings processed through platforms like Agoda and Booking.com are handled securely by those third parties.
For co-living tenants, personal data is protected through secure tenancy management systems and is accessible only to authorized personnel for property management purposes.
While we strive to protect your personal data, please be aware that no data transmission or storage method can be guaranteed to be 100% secure.
- Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
For Hotel and Resort Stays: Personal data related to bookings and payment transactions is typically retained for up to 7 years for tax and legal compliance purposes.
For Co-Living Tenants: Data related to your tenancy agreement is retained for the duration of your stay and for a period of time afterward to comply with tenancy laws and contractual obligations.
Once the data is no longer needed, it will be securely deleted or anonymized in compliance with applicable data protection laws.
- Your Rights Under the Personal Data Protection Act 2010 (PDPA)
Under the PDPA, you have the right to:
Access: You may request access to the personal data we hold about you.
Correction: You can request to correct any inaccuracies in your personal data.
Withdrawal of Consent: You may withdraw your consent for us to process your personal data at any time. Please note that withdrawing consent may affect your ability to book a room at our hotel, make a resort reservation, or rent a co-living space.
To exercise these rights, or if you have any questions or concerns regarding your personal data, please contact us using the details below.
- Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights under the PDPA, please contact our PDPA Officer at:
Address: No. 65, Jalan Raja Bot, Kawasan 18, 41400 Klang, Selangor
Email: info@swingandpillow.com
Tel No: 03-33595877
- Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.
The effective date of this Privacy Policy is 13th November 2024.